FAQs

1. WHAT IS LIVWELL?

Living a healthy life is hard enough. We reward you for every step you take. Join Blockchain-based members-only Health and Wellness Programme. With every step you take will be converted into LivWell Coins to use for a variety of utilities such as dining vouchers, shopping or night stay at the hotel when using LivWell Coins. We let you use your daily activity for benefits which you can use on a daily basis, walking was never so much rewarding :-)
We reward every step you take with LivWellpoints. Not yet very active? don't worry, we guide in your first steps too with our exclusive fitness partner California Fitness and Yoga Centers and special fitness events.


2. HOW DO LIVWELL COINS GET THEIR VALUE?

The value of a LivWell Coins is derived from our exclusive partnerships. Partners that want to connect with health conscious members, financial service wanting to encourage healthier lifestyle choices and government bodies wanting to reduce healthcare cost with help of LivWell. When everyone walks and adopts healthier habits, it's less of a burden on healthcare in the country. Thereby helping us to generate LivWell coins by your steps and activities. It's that simple!


3. IS LIVWELL COIN A CRYPTOCURRENCY OR CAN BE EXCHANGED FOR CASH?

No, we are not a Cryptocurrency nor we can exchanged as cash or considered as cash.


4. WHAT COUNT TOWARDS LIVWELL COINS?

First, you got to link your device/wearable to our application. Click on your profile settings to link your app. Then we use our super secret Algorithm structured with help of Sports experts to calculate your LivWell points against steps you take every day.
We calculate LivWell coins at the end of the day using our calculation engine and are awarded to the next day. In case we find something fishy :-), we will get in touch with you to reward the points after various proofs.
We like to avoid fraud and all decisions are finally binding at our discretion on who to award points and cancel points. In no case fraud or cheating the system will be tolerated, if found the user will be deleted and all LivWell points will be forfeited.


5. DOES LIVWELL WORKS WITH BIKES?

Our current algorithm for calculating steps does not count for possible cycling use cases. For now we focus on activities like walking, running, hiking, cardio, gym steps which get tracked via your device. We will introduce cycling at some stage, stay tuned.


6. HOW DO YOU GENERATE LIVWELL COINS ?

LivWell works by tracking and verifying your steps using your phone’s or linked wearable device like Apple watch, Samsung Gear, Suunto, Garmin or Fitbit, then using our secret LivWell algorithm. Your steps get converted into LivWell Coins on our blockchain network.
1,000 steps = 10 LivWell coins.
We are still working on getting our calculation correct at times and always learning, keep tuned to learn more about LivWell.
We also award you LivWell coins for following activities on the application

  • Watching Premium Videos
  • Completing various challenges launched every Sunday
  • Check in to classes and CFYC Gyms
  • Completing your profile information
  • Watching Ads and answer survey questions from time to time


7. CAN I CASH OUT MY LIVWELL COINS ?

At the moment it is not possible to cash out LivWell coins via Paypal or bank transfer.


8. HOW DOES LIVWELL MAKE MONEY

LivWell makes money on partnership, brands and offers which it signs up for its members. Plus we get referral fee for helping brands find the right set of customers. Plus we will be starting to establish partnerships with big healthcare and insurance partners.


9. DOES IT COST TO OWN LIVWELL COINS

No way, it doesn't cost anything to own LivWell coins. For the Active and Mover category, you can retain your LivWell coins for 12 months and for our Super Active plan, you can keep it for 24 months.


10. WHAT’S THE COST OF BECOMING PART OF LIVWELL?

It's free of charge for base level mover and active plan. Our super active plan is for serious users who want to get maximum out of our application and get rewarded for longer time with attractive offers.


11. WHAT COST OF ONE LIVWELL COIN?

It ranges depending on the offers and value of products on our marketplace. For our members, 20000 LivWell Coins can be equal to Gifts/value worth 200 USD.


12. DOES LIVWELL COINS EXPIRE ?

For Active and Mover Members, it expires within 12 months on a rolling basis. E.g your points in Feb'20 will expire in Jan'21, Mar'20 points will expire in Feb'20. Exact 12 months. For Super Active Members, it expires within 24 months.


13. CAN I REQUEST ACCESS TO MY DATA ?

Yes sure, you write to us at livwell@livwell.asia, Once we verify your identity we can share the data we have about you on our application with you.


14. IS IT EXCLUSIVE WITH CALIFORNIA FITNESS AND YOGA CENTERS ?

Yes, we are exclusive to California Fitness and Yoga Centers (CFYC) in Vietnam. We have tied up with CFYC to provide the members with exclusive benefits such as Class Booking, Digital Card access to Clubs, Check-in features and loyalty points for exercising with CFYC. One only Fitness chain in Vietnam to have an immersive lifestyle rewarding platform.


15. DO YOU HAVE A CAP FOR LWC PER DAY?

There is no limit to earning LWC in a day; however, we put a cap of maximum LWC, which you can earn via steps at 150 LWC, which is nearly 15000 Steps per day !!! Woah, that's a lot. You can still win LWC via our partner challenges, Badges, Class attendance, Checking regularly to the gym, watching our partner ads, etc. Many ways to earn and keep LWC going.


16. HOW IS THE VALUE OF OFFERS DETERMINED WITH LWC?

We determine the value of each offer carefully based on the partner offer to LivWell, discounts, popularity, margin for LivWell to run the company, and our relationship with the partner.


17. WHY SOME OFFERS VALUE IS SIMILAR, BUT LWC IS VERY DIFFERENT?

Yes, that's correct since it's based on Qty, discount, offers, margin passed by our partners to LivWell, which we then convert into LWC for redemption using our Algorithm.


18. HOW CAN I EARN MORE LWC?

You can earn more LWC by converting to our super active pack, which is only 49 usd per year to get your benefit. Unlimited LWC, no caps, and many more benefits, experiences. Only reserved for 2000 members every month.


19. WHAT CAN I BUY WITH MY LIVWELL COINS?

Great Products, Services and Experiences across all our Eight LivWell Categories, with carefully crafted offers available for redemption which should be shared with your loved ones too. After worth the Sweat in Gold :-)
High-tech Gizmo, Coffee Vouchers, Gym Classes, PT Sessions , Airline tickets, iPhones, kick @ss experiential offers. Keep checking for better offers.


20. I CANNOT FIND MY POINTS FROM STEPS OR CHALLENGES?

Kindly link your application to any of the following wearable or phone. Google Fit, Apple Health, Suunto, Garmin, or Fitbit. We will keep adding more devices as we keep improving.
All our calculations are based on steps data taken from any of your linked devices.
Please ensure you use the same email address for LivWell Application and also your wearable/phone.


21. HOW MANY TIMES CAN I REDEEM ONE REWARD?

You can redeem one reward maximum of 2 times in 30 days. We do this to ensure other members also get a chance to earn the same reward. We will keep adding more rewards as we go ahead.


22. I AM UNABLE TO CHECKIN FOR CLASSES OR GYM?

This could be because your phone no is not the same one as registered with California Fitness and Yoga Center. We would recommend you ensure the phone number which is used for LivWell application registration and your California Membership is the same.


23. CAN I BOOK CLASSES IF I AM NOT A CALIFORNIA FITNESS MEMBER?

No, you can't book a class if you are not a California Fitness Member. Best is to reach out to us; we will help you get great deals with California Fitness for your membership so you can use Classes as well.


24. HOW DO I TRACK MY PERFORMANCE AND ALL THE POINTS?

Simple, just click on the Wallet icon next to your Main Screen or profile settings. You can find all the details related to your points redemption, points earning and filter it based on different types.


25. WHY IS MY POINT NOT CALCULATED FOR THE CHALLENGE?

Points for any challenges are calculated from the time the challenge is taken. Any steps/kms or any other challenge metrics taken before the challenge starts is not counted towards the challenge.


26. WHEN ARE THE CHALLENGES LAUNCHED ?

Challenges are launched every Sunday for the entire week, please feel free to pick the right challenge for yourself which can push you and win a reward. You can pick maximum 3 challenges at any time till you complete the challenges.


27. HOW DO I REDEEM MY POINTS?

Just go to the rewards page and check out the relevant reward for you having enough points in your wallet to redeem. Click redeem on the reward, and the award is yours to redeem. Please walk up to the merchant, show them the QR code, and redeem the goods. It's that simple.

Address :

LIVWELL HOLDING COMPANY PTE. LTD

10 Anson Road, #27-15, International Plaza, Singapore (079903)



LIVWELL DIGITAL COMPANY LIMITED

03 Phan Van Dat Street, Ben Nghe Ward, District 1, HCMC,Vietnam