Privacy Policy

LivWell Holding Pte. Ltd. and/or any of its affiliates (“we”) are committed to protecting and respecting your privacy.

LivWell Holding Pte. Ltd. and/or any its affiliates (“we”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting OR logging in and using LivWell App (“our site”), you are accepting and consenting to the practices described in this policy.

This policy DOES NOT apply to information that:

  • We collect offline or on any other Company apps or websites, including websites you may access through our site.
  • You provide to or is collected by any third party as described below.



We will collect information in the following ways:

Information you give us. This is information about you that you give us by filling in forms on our site or LivWell App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, submit your data, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal information such as height, weight, gender and other health related information, hobbies and interests, personal description and photograph and any other information that may be required for generating health data and general use of the LivWell App.

Information we get from your use of our services. We automatically collect information about the services that you use and how you use them, as following information:

  • Technical information, including the Internet Protocol (IP) address used to connect your mobile device or computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and
  • From time to time, we may collect or ask you to provide personal information including (without limitation) the following: your name, mobile phone number, email address, password, IP address, unique device identifiers and other identification credentials, biographical details, photographs and/or payment information.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share such data internally and combine it with data collected on this site. We are working closely with third parties (including, for example, business partners, employers, sub-contractors in technical, advertising networks, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Automatic Information Collection and Tracking

When you download, access, and use our site, it may use technology to automatically collect:

  • Usage Details.When you access and use our site, we may automatically collect certain details of your access to and use of our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through our site.
  • Device Information.We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
  • Stored Information and Files.Our site also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
  • Location Information.Our site collects real-time information about the location of your device, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, if you have granted us access to that information.
  • Biometric information.Our site collects biometric information such as your exercise, activity, sleep, or health data, including the number of steps you take, distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and any similar information to which you grant us access**.**
  • Other information.In addition to the foregoing, our site collects other information that you provide, including account information such as your biography or country; information for features of the services provided by products and our site, for example, an alarm, information about your friends, and logs for food, weight, sleep, or water; messages regarding the products or services; and information recorded by your device which may vary depending on the device you use.

If you do not want us to collect this information do not download our site or delete it from your device. For more information, see below regarding the disclosure of your information. Note, however, that opting out of our site’s collection of location information will disable its location-based features.

We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking).

Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

  • Cookies (or mobile cookies).A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our site.
  • Web Beacons.Pages of our site, our emails, and related websites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).
  • Similar Technologies. We use technologies that are similar to cookies or web beacons for the same purpose.

Third-Party Information Collection

When you use our site or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • Advertisers, ad networks, and ad servers.
  • Analytics companies.
  • Your mobile device manufacturer.
  • Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with our site and its contents, and any other information, products or services that you request from us.
  • Fulfill any other purpose for which you provide it.
  • Give you notices about your account.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Notify you when our site updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve our site and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use our site.

We use location information we collect to improve our site experience and for certain our site features.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile and do not tick on the box for acceptance of advertising when you use our website.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

  • Tracking Technologies.You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of our site may then be inaccessible or not function properly.
  • Location Information.You can choose whether or not to allow our site to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of our site may become inaccessible or not function properly.
  • Promotion by the Company.If you do not want us to use your email address or other contact information you provide to promote our own or third parties’ products or services, you can opt-out by opt-out by logging into our site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected].

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.


Our site is not intended for children under 15 years of age, and we do not knowingly collect personal information from children under 15. If we learn we have collected or received personal information from a child under 15 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 15, please contact [email protected].


We use information held about you in the following ways:

Information you give to us. We will use this information:

  • verify your physical movement and location and issue LivWell Coins on the basis of this verified data either through your connected devices or wearables;
  • to carry out our obligations to provide you with your health statistics, products and services that you request from us in particular, provide health and fitness recommendations, including but not limited to, training classes, lessons, food and drinks and other health and lifestyle services provided by our partners;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or through our site) with information about goods and services. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
  • to notify you about changes to our service; and
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to generate LivWell Coins which can be used to redeem products, services and other benefits via our site;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
  • to operate the LivWell Reward Platform;
  • to investigate disputes in case of any abnormal data or fraud or dispute in regards to LivWell Coins; and/or
  • to the developer requests permission to read and write heath data from the Health App on your personal phone.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).


We are committed to protecting your privacy and understand the importance of keeping your personal information private. We would make every effort to protect and regulate the use of such personal information and/or data.

You agree that your personal information and/or data may be disclosed to the following third parties in the normal course of our business:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • Selected third parties including:
  • business partners and employers for the performance of any contract we enter into with them or you;
  • advertisers;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
  • Government bodies or authorities, under any law or order of the court.

Data collected from Health App on your personal phone including height, weight, gender, heart rate, steps, or calories on your personal phone shall not be shared with the third parties unless you consent so. If you do not want us to use your personal information for advertisement purpose, you may request us to cease our provision by following instruction specified in advertisement item sent to you or on our product/services.


To provide you with the Services, we may store, process and transmit information in Vietnam and locations around the world – including those outside your country. Information may also be stored locally on the devices you use to access the Services. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you are located in the European Union or other regions with laws governing data collection and use that may differ from Vietnamese law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site including mobile application, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your personal data will be kept only for as long as is necessary. We take reasonable industry-standard care in keeping all our data secure and in preventing any unauthorised access or unlawful use of it. 


We will only read cookies from your cookies file placed there through your web browser’s interaction with the LivWell Website.


Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use our site. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You have the right to delete your account and any personal information we hold on you. You can exercise your right to delete your LivWell account and the personal information attached to it yourself, by triggering an account deletion. You can also exercise the right at any time by contacting us at [email protected].


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


By downloading, registering with, or using our site, you agree to this privacy policy. This policy may change from time to time. Your continued use of our site after we revise this policy means you accept those changes, so please check the policy periodically for updates.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].